Returns & Refunds

  • How can I return an item ordered through fred01.be?

    You can return ordered items to us within 14 days. Follow the following procedure: 

    1. Put the items in a parcel together with the return form. For example, you can use the original packaging.
    2. Write the address mentioned on the return form, on the parcel.
    3. Hand the parcel in at your post office.
    4. When we receive the parcel, we will confirm this via e-mail. This may take up to 10 days. The amount will be credited to the payment method initially used, within one week after the confirmation e-mail has been sent. 

  • What are the conditions attached to returning items?

    The following conditions apply to returning items to fred01.be:

    1. You must return items within 14 days. This period begins on the day after your order is delivered.
    2. The products must be unused and undamaged.
    3. You must include the return form. 

  • When will I get my money back?

    When we receive your parcel, we will confirm this via e-mail. This can take up to 10 days.  If you return the entire order, we will refund the whole amount including the shipping costs. If you return only part of your order, we will refund you for the returned items. 

  • How can I exchange items?

    It not yet possible to exchange items via fred01.be. 
    If you want a different size or colour, return the items and place a new order.

  • Can I exchange ordered products in a F.R.E.D. store?

    Unfortunately, you can't yet exchange items in a F.R.E.D. Store however we are working hard to ensure this is possible in the near future.

  • Will I automatically receive a different item if I return an item?

    You will not receive a different item if you return an item to F.R.E.D.. However, you can place a new order through our website.

  • How long does it take to process a returned item?

    When we receive your parcel, we will confirm this via e-mail. This may take up to 10 days. The amount will be credited to the payment method used within a week after the confirmation e-mail has been sent.

    If you return the entire order, we will refund the whole amount including the shipping costs. If you return only part of your order, we will refund you for the returned items.